Privacy Policy
Plain English, because you shouldn't need a lawyer to find out what happens to your information.
What we collect
When you use the contact form: your name, email address, and — if you choose to give them — your phone number and your message. We also record which page you arrived on and which site referred you, so we know whether people are finding us.
When you simply read the site: we record the page you viewed, roughly how long you stayed, how far down you scrolled, which links you clicked, and basic performance measurements. We also record the country and region your request came from.
This measurement is done by a script served from ShelfControl LLC, the company that built and hosts this site, described under “Who processes it” below. It sets no cookie, and stores nothing in your browser to recognize you later.
What we don't do
- We do not use Google Analytics or any third-party advertising tracker.
- We do not set analytics cookies, and we do not store an ID in your browser to follow you between visits.
- We do not store your IP address. It is used in transit to derive a daily, non-reversible visitor count and is then discarded.
- We do not sell, rent, or share your information.
- We do not add you to a mailing list because you filled in the contact form.
Who processes it
This site is hosted on infrastructure operated by ShelfControl LLC, which built and maintains it for us. Contact form submissions and analytics are received by their systems on our behalf and are only used to run this site and reply to you — a message you send through this form goes directly to Reflektions' own inbox, not into a separate sales system. The contact form is protected from automated spam by Cloudflare Turnstile.
Your records as a Reflektions client
This is separate from the website. Information shared as part of receiving services from Reflektions — your individualized service plan, case notes, and anything discussed with your care team — is governed by that relationship and by applicable state and federal requirements, not by this website's contact form. This site is not how you access, update, or request a copy of your own service records; speak with your service coordinator directly for that.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Get in touch and we will do it.
Changes
If the site starts doing something new — a new form field, a new processor, a new embed — this page gets updated at the same time.